Privacy & Cookie Policy

Effective Date: July 29, 2026
Last Updated: July 29, 2026

RADIANZ LLC (“RADIANZ,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy & Cookie Policy explains what information we collect through the RADIANZ website, how we use and disclose that information, how cookies may be used, and the choices available to website visitors.

1. Scope and Purpose of This Policy

This policy applies to information collected through the RADIANZ website, including information submitted through:

• Sales and general inquiry forms
• Product-information and quotation requests
• Chef sampling requests
• Customer-service communications
• Product, order, delivery, quality, and availability inquiries
• Customer support and product-issue reports
• Other website forms or communications

The RADIANZ website is intended primarily for businesses, chefs, purchasing professionals, hospitality operators, foodservice organizations, and other commercial customers.

The website is used to:

• Generate and respond to business leads
• Provide product, brand, pricing, and availability information
• Provide customer service and support
• Process chef sampling requests
• Assist customers with product sourcing and selection
• Receive and investigate product, delivery, order, and quality concerns
• Provide information about products, manufacturers, vendors, and brands that RADIANZ is authorized to represent, market, sell, or distribute

The RADIANZ website is an informational and business-service website. It does not currently process online purchases or payment-card transactions.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you submit a website form, contact us, request information, or communicate with our team.

Depending on the nature of your request, this information may include:

• Name
• Company or organization name
• Job title or business role
• Email address
• Telephone number
• City or business location
• Business address, when provided
• Business or foodservice outlet type
• Preferred method of contact
• Products, brands, or categories of interest
• Estimated usage or quantity
• Information contained in your message
• Other information you choose to provide

You are not required to provide personal information merely to browse the website. However, certain information may be necessary for us to respond to your request.

Sales and Product Inquiry Information

When you submit a sales or product inquiry, we may collect:

• The type of assistance requested
• Brand, category, or product of interest
• Products or solutions requested
• Estimated usage or quantity
• Account-opening or sourcing information
• Preferred contact method
• Additional information included in the inquiry

Chef Sampling Information

When you submit a chef sampling request, we may collect:

• Product category of interest
• Type of foodservice outlet
• Products requested for evaluation
• Expected menu, evaluation, or implementation date
• Number of locations
• Estimated product requirements
• Additional information related to the proposed menu or product evaluation

Submitting a chef sampling request does not guarantee sample availability or approval.

Customer Support and Product-Issue Information

When you submit a customer support or product-issue report, we may collect:

• Support topic or type of concern
• Order or invoice number
• Product name, item number, or description
• Lot, batch, production, expiration, or best-by information
• Date of the incident
• Quantity affected
• Description of the issue
• Customer-service communications and follow-up information
• Other information necessary to investigate and resolve the concern

The website does not currently provide a file-upload feature. If an upload feature is added in the future, we may also collect photographs, product labels, packaging images, documents, or other files that you voluntarily submit.

Please do not submit payment-card details, Social Security numbers, medical records, passwords, or other unnecessary sensitive information through our website forms.

Information Collected Automatically

When you visit the website, our hosting provider, website software, and security systems may automatically receive limited technical information, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Date and time of access
• Pages visited
• Referring website or page
• Website session information
• Information used to detect errors, misuse, or security threats

This technical information may be used to operate, maintain, secure, troubleshoot, and improve the website.

3. How Form Submissions Are Processed

Information submitted through our website forms may be:

• Stored within our website’s administrative system
• Transmitted by email to authorized RADIANZ personnel
• Entered into appropriate customer-service, sales, sampling, product-traceability, or business records
• Shared with relevant service providers or business partners when reasonably necessary to respond to the request

Access to submitted information is limited to RADIANZ personnel and service providers who reasonably require it for legitimate business purposes.

4. How We Use Information

We may use information collected through the website to:

• Respond to questions and business inquiries
• Provide product, brand, pricing, and availability information
• Provide customer service and support
• Address product, order, delivery, availability, or quality concerns
• Assist with product sourcing or selection
• Process chef sampling requests
• Evaluate whether requested samples are appropriate and available
• Coordinate sample delivery and follow-up
• Prepare or respond to quotation requests
• Assist prospective customers with opening an account
• Recommend products or solutions based on business needs
• Communicate with prospective and existing customers
• Follow up regarding requested products or services
• Maintain appropriate sales, sampling, customer-service, and communication records
• Investigate and document product issues
• Protect product traceability and food-safety records
• Improve our website, products, services, and customer experience
• Diagnose technical or security problems
• Detect fraud, misuse, or unauthorized activity
• Comply with legal and regulatory obligations
• Protect the rights, property, safety, and security of RADIANZ and others

We may use the contact information provided to communicate about the specific inquiry, request, account, product, sample, order, or customer-service matter.

We may also send relevant product or service communications when requested or otherwise permitted by law. You may ask us to stop sending promotional communications at any time.

5. Product-Issue Investigation and Traceability

Customer support and product-issue information may be used to:

• Review, document, and respond to a reported concern
• Identify and trace an affected product, order, shipment, or lot
• Investigate product quality, packaging, handling, storage, or delivery issues
• Determine whether other products, shipments, or customers may be affected
• Coordinate replacements, returns, credits, or other resolutions
• Communicate with the customer regarding the investigation
• Maintain quality-assurance, food-safety, and traceability records
• Identify recurring issues and improve operating procedures
• Support product withdrawals, recalls, insurance matters, regulatory inquiries, or legal obligations when applicable

When reasonably necessary, relevant information may be shared with the applicable manufacturer, vendor, supplier, warehouse, third-party logistics provider, transportation company, delivery provider, insurer, professional adviser, or governmental authority.

We limit these disclosures to information reasonably necessary to investigate, document, and address the reported concern.

6. Product, Brand, and Vendor Information

The RADIANZ website may contain product descriptions, specifications, images, trademarks, logos, catalogs, brochures, preparation guidance, and other information supplied or approved by manufacturers, vendors, and brands that RADIANZ is authorized to represent, market, sell, or distribute.

Product and brand information is provided for general commercial and informational purposes. Product availability, packaging, ingredients, specifications, preparation instructions, certifications, country of origin, and other details may be changed by a manufacturer or supplier without notice.

Customers should review current product labels, packaging, specifications, allergen statements, and manufacturer documentation before making purchasing, dietary, preparation, or allergen-related decisions.

Third-party brand names, product names, trademarks, logos, photographs, and related materials remain the property of their respective owners. Displaying these materials on the RADIANZ website does not transfer ownership to RADIANZ.

7. Cookies and Similar Technologies

Cookies are small data files that a website may place on a visitor’s browser or device.

The RADIANZ website may use cookies and similar technologies that are reasonably necessary to operate, maintain, and secure the website.

Essential Cookies

Essential cookies may be used to:

• Enable basic website functions
• Maintain website sessions
• Support navigation between pages
• Process form submissions
• Remember basic website or cookie preferences
• Protect forms from spam, fraud, or misuse
• Detect technical and security problems
• Maintain website stability and performance

Essential cookies may be placed automatically because they support the website’s operation.

Analytics and Advertising Technologies

Based on our current website configuration, RADIANZ does not intentionally use targeted advertising cookies, advertising pixels, or similar technologies to track visitors across unrelated websites.

RADIANZ does not use personal information collected through its website forms for cross-site behavioral advertising.

If we add analytics, advertising, embedded-media, or other nonessential tracking technologies in the future, we may update this policy and provide any additional notice or visitor choices required by applicable law.

Managing Cookies

Most browsers allow users to view, delete, or block cookies through browser settings.

Disabling essential cookies may prevent certain website pages, forms, or features from operating properly.

8. How We Share Information

RADIANZ does not sell or rent personal information collected through its website.

We may disclose information to trusted service providers and business partners that assist us with:

• Website hosting
• Website administration and maintenance
• Form storage and processing
• Email transmission and delivery
• Website and information security
• Data backup and storage
• Customer communications
• Sales and customer-service operations
• Warehouse and distribution services
• Transportation and delivery services
• Product sourcing and vendor coordination
• Accounting, insurance, legal, and professional services

We may also share relevant information with manufacturers, vendors, suppliers, or authorized brand representatives when necessary to:

• Confirm product information or availability
• Respond to ingredient, preparation, specification, or allergen questions
• Coordinate sampling
• Research a product concern
• Investigate a lot, shipment, or quality issue
• Arrange a replacement, return, credit, or other resolution

We may disclose information when:

• Required by law, subpoena, court order, or governmental request
• Reasonably necessary to investigate fraud, misuse, or security threats
• Necessary to protect the rights, property, safety, or security of RADIANZ, our customers, website visitors, or others
• Necessary to enforce an agreement or protect a legal claim
• Connected with a merger, financing, restructuring, acquisition, sale, or transfer of all or part of the business

9. Sale of Personal Information

RADIANZ does not sell or rent personal information or covered information collected through its website.

Nevada residents may contact RADIANZ with questions or submit a verified request concerning the sale of covered information using the contact information provided at the end of this policy.

Because RADIANZ does not currently sell covered information, there is presently no sale from which a visitor needs to opt out.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, security, recordkeeping, and compliance purposes.

Retention periods may vary depending on the nature of the information and may include the time reasonably necessary to:

• Respond to an inquiry
• Process a sales, quotation, or sampling request
• Maintain a customer or business relationship
• Provide customer service
• Investigate a product, delivery, or quality concern
• Maintain product-traceability and food-safety records
• Support recall preparedness
• Maintain appropriate sales, accounting, and business records
• Resolve disputes or insurance matters
• Protect against fraud or misuse
• Enforce agreements
• Comply with legal, tax, regulatory, or contractual obligations

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Collecting only information needed for a legitimate business purpose and retaining it only as long as reasonably necessary is consistent with FTC business-security guidance.

11. Data Security

RADIANZ maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access restrictions, website security controls, software maintenance, hosting protections, backups, and internal information-handling procedures.

No website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information submitted electronically.

12. Your Privacy Choices

You may contact us to:

• Ask what personal information we maintain about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where applicable
• Update your contact preferences
• Ask us to stop sending promotional communications
• Ask questions about how your information is used or shared
• Submit a privacy-related complaint or request

We may request reasonable information to verify your identity and locate the applicable records.

We may deny or limit a request where permitted by law or when retaining information is reasonably necessary for:

• Customer service
• Product traceability or food-safety purposes
• Completing a requested transaction or service
• Maintaining required business records
• Protecting security or preventing fraud
• Resolving a dispute
• Exercising or defending legal claims
• Complying with legal, tax, insurance, or regulatory obligations

13. Third-Party Links

The website may contain links to manufacturer, vendor, supplier, or other third-party websites for convenience and informational purposes.

RADIANZ does not control and is not responsible for the privacy, security, availability, or content practices of external websites.

Visitors should review the privacy policies and terms of any third-party websites they visit.

14. Children’s Privacy

The RADIANZ website is intended for commercial foodservice professionals and other business users. It is not directed to children under 13.

RADIANZ does not knowingly collect personal information from children under 13 through the website.

If we learn that a child under 13 has submitted personal information, we will take reasonable steps to delete it.

15. Changes to This Policy

We may update this Privacy & Cookie Policy periodically to reflect changes in:

• Our website
• Our forms or services
• Our information-handling practices
• Our technology
• Applicable legal or regulatory requirements

Updates will be posted on this page. The “Last Updated” date at the beginning of the policy will be revised when changes are made.

We encourage visitors to review this policy periodically.

16. Contact Us

Questions, privacy requests, or concerns regarding this Privacy & Cookie Policy may be directed to:

RADIANZ LLC
3960 Howard Hughes Pkwy
Suite 500
Las Vegas, Nevada

Phone: (702) 605-4117
Email: sales@radianzgourmet.com